Terms & Conditions

1. About These Terms

These Terms and Conditions govern the relationship between Mawar Residence ("we", "the house", "the property") and any person who submits an enquiry, makes a reservation, or stays at the property located at 36, Jalan Yap Ah Loy, 50000 Kuala Lumpur, Wilayah Persekutuan, Malaysia.

By submitting an enquiry form on this website or confirming a reservation by any means, you acknowledge that you have read and understood these terms and agree to be bound by them. If you are making an enquiry on behalf of another person, you accept responsibility for ensuring that person is also aware of these terms.

These terms are governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the courts of Kuala Lumpur.

2. Enquiries and Reservations

2.1 Enquiry process

Mawar Residence accepts reservations through a personal enquiry process. Submitting an enquiry form does not constitute a confirmed reservation. A reservation is confirmed only when you receive written confirmation from us by email and any required deposit has been received.

2.2 Availability

Room availability is subject to change. We will respond to enquiries within two working days. If the dates you have requested are unavailable, we will advise you accordingly and may suggest alternative dates where possible.

2.3 Accuracy of information

You agree to provide accurate and complete information when submitting an enquiry, including the intended number of guests, proposed dates, and any circumstances relevant to your stay that we would reasonably need to know about.

3. Minimum Stays and Room Conditions

Each room at Mawar Residence carries a minimum stay requirement, as follows:

• Rose Garden Suite — minimum seven (7) nights
• Side Room — minimum three (3) nights
• Long-Stay Cottage — minimum fourteen (14) nights (one fortnight)

Reservations that do not meet the minimum stay requirement will not be accepted. Rooms are assigned to a single primary guest unless otherwise agreed in writing. Guests wishing to accommodate additional persons must declare this at the time of enquiry; unauthorised additional occupants are not permitted.

4. Rates and Payment

4.1 Published rates

Rates are published in Malaysian Ringgit (MYR) and are current at the time of display. We reserve the right to adjust rates for future reservations without prior notice. The rate applicable to your stay is the rate confirmed in your written reservation confirmation.

4.2 Deposit

A deposit may be required to secure a reservation. The amount and payment instructions will be stated in your reservation confirmation. The deposit forms part of the total room charge and is not an additional fee.

4.3 Balance payment

The balance of your room charge is due on or before the date of arrival, unless otherwise agreed in writing. We accept payment by bank transfer and such other methods as may be agreed at the time of confirmation.

4.4 Inclusions

Inclusions vary by room. The Side Room rate includes a sit-down breakfast in the dining room, use of the resident library, and afternoon tea served in the rear court on weekdays. The Long-Stay Cottage rate includes weekly housekeeping and laundry. No other services or facilities are included unless stated in the written confirmation.

5. Cancellations and Changes

5.1 Cancellation by the guest

If you wish to cancel a confirmed reservation, please notify us as early as possible in writing. The following conditions apply:

• Cancellations received fourteen (14) or more days before the scheduled arrival date: the deposit will be refunded in full, less any bank transfer charges incurred.
• Cancellations received between seven (7) and thirteen (13) days before arrival: fifty percent (50%) of the deposit will be refunded.
• Cancellations received fewer than seven (7) days before arrival: the deposit is non-refundable.

For long-stay reservations (Long-Stay Cottage), different cancellation conditions may apply and will be stated in the written confirmation.

5.2 Modification of dates

Requests to change reserved dates are subject to availability and must be made in writing. We will do our best to accommodate reasonable requests but cannot guarantee changes. Where dates are changed at short notice, the original cancellation conditions may apply.

5.3 Cancellation by the house

In the unlikely event that we are unable to honour a confirmed reservation due to circumstances beyond our control, we will notify you at the earliest opportunity and refund all payments made in full. We will not be liable for any costs you may have incurred in connection with the stay, including travel arrangements.

6. Arrival, Departure, and Access

6.1 Arrival time

Standard arrival time is from 2:00 pm. If you expect to arrive outside this window, please let us know in advance so we may make appropriate arrangements. Early arrivals are accommodated when the room is available, but cannot be guaranteed.

6.2 Departure time

Rooms are to be vacated by 11:00 am on the day of departure. Late checkout may be arranged subject to availability and at our discretion. We reserve the right to charge an additional half-day rate where a room is not vacated by midday without prior agreement.

6.3 Keys and access

Room keys and any access materials provided are for the personal use of the registered guest and must be returned upon departure. Loss of keys will incur a replacement charge as notified at check-in.

7. Guest Conduct

Mawar Residence is a residential boarding house shared by a small number of guests at any one time. We ask that guests conduct themselves in a manner considerate of others. In particular:

• Noise levels should be kept low after 10:00 pm and before 8:00 am.
• Guests may not host visitors in their rooms without prior consent from the house.
• The communal areas — dining room, library, rear court — are shared spaces and are to be treated accordingly.
• Smoking is not permitted inside the house or on the covered verandah. Designated areas will be indicated at check-in.
• Pets are not accommodated at the property.

We reserve the right to ask a guest to vacate the property without refund where conduct is causing material disruption or distress to others, or where a guest has acted in breach of these terms.

8. Care of the Property

Guests are expected to treat all rooms, furnishings, and communal areas with reasonable care. You will be responsible for the cost of repair or replacement of any item damaged beyond fair wear and tear during your stay. We will notify you in writing of any damage charge within seven days of your departure.

Rooms are serviced according to the schedule applicable to each room type. Please do not move furniture, remove items from the property, or interfere with fixtures without first consulting us.

9. Personal Belongings

Mawar Residence does not accept liability for the loss or damage of personal belongings left in rooms or communal areas, whether during a stay or after departure. Guests are encouraged to make use of any secure storage available in their room for valuables. Items left behind after departure will be held for a reasonable period and returned at the guest's cost upon request.

10. Liability

Mawar Residence's liability to guests is limited to the amount paid for the stay in question. We are not liable for indirect or consequential loss of any kind, including loss of enjoyment, disruption to travel, or costs arising from the failure of third-party services.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter where liability cannot be excluded by law.

11. Website and Information Accuracy

We take care to keep information on this website accurate and current. However, details including rates, inclusions, and room descriptions may change from time to time. The information confirmed in your written reservation confirmation takes precedence over anything displayed on the website at any given time.

This website may contain links to third-party resources for the convenience of visitors. We do not control those resources and are not responsible for their content or availability.

12. Amendments to These Terms

We may revise these Terms and Conditions from time to time. The version in force at the time your reservation is confirmed is the version that applies to your stay. Updated terms will be posted on this page with a revised effective date.